- One or more videos
- An additional information section with links to papers, webinars, videos and/or other materials
- A three question practice quiz
- Introductory materials including information on the class, the CSQE certification and the CSQE Exam
- A bibliography of reference materials and websites
- A extensive glossary that can be printed to take into the exam as a reference
- Three complete 160 item practice exams that match the distribution of topic areas on the actual exam
Outline
This course follows the outline of the Software Quality Engineering Body of Knowledge as defined by ASQ. This online version includes all of the information taught in our instructor lead course plus additional bonus features.
I. General Knowledge
A. Benefits of Software Quality Engineering
within the Organization
- Definition of Quality
- Benefits of SQE within the organization
- Cost of Fixing Defects
- Quality and Customer Satisfaction
B. Ethical & Legal Compliance
- ASQ Code of Ethics for Professional Conduct
- Legal & Regulatory Issues
C. Standards & Models
- ISO and IEEE Standards
- CMMI
D. Leadership Skills
1. Organizational Leadership
- Introduction to Leadership
- Organizational Change Management
- Motivation and Recognition
- Knowledge Transfer
- Mentoring and Coaching
2. Facilitation Skills
- Facilitation, Conflict Resolution and Negotiation Skills
- Meeting Management
3. Communication Skills
- Communication Methods
- Listening
- Interviewing
- Cultural & Communication
E. Team Skills
1. Team Management
- Team Roles & Responsibilities
- Team Development & Group Dynamics
- Diverse, Distributed Environments & Virtual Teams
